Troubleshooting
Most issues in BikeOffice are quick to fix. Find your problem below.
I can't log in
- Double-check the email address and password for typos.
- Make sure you are using your shop's correct web address (usually app.bikeoffice.se).
- If you've forgotten the password or the login doesn't work, contact your shop's BikeOffice administrator or BikeOffice support. For security, passwords and accounts are managed by your administrator, not created inside the app.
Product search returns no results
- Check the spelling of your search term.
- Turn off Exact match (Exakt träff) to allow a broader, typo-tolerant search.
- Check the Article group (Artikelgrupp) filter — if it's set to a specific category, set it back to All (Alla).
- Clear the "Filter current search" box — it matches exactly and can hide results.
- Try a shorter or more general term (for example chain instead of a long product name).
Product search shows an error or takes too long
- A search will stop if the service doesn't respond within about 10 seconds. Wait a moment and search again.
- Check your internet connection.
- If it keeps failing, try reloading the page.
The price list page is blank
- Wait a few seconds. The price list loads inside the page and can take a moment the first time.
- Reload the page.
- If it's still blank, the price list may not be connected yet. Open Settings → Price list settings (Prislista inställningar) and connect it, or ask your administrator to.
A card I created is missing
- Check the card's Category: Kassa cards appear on the Counter page and Verkstad cards on the Workshop page.
- Use the search box at the top of the page to find it by title.
- Confirm the card was saved — reopen Settings → Card settings and look for it in the Documents or Copy tab.
A supplier is missing from the list
- Open Settings → Supplier settings (Leverantörer inställningar) and make sure that supplier is turned on for your shop.
A supplier or warranty link doesn't open
- Some links open in a new browser tab — check whether your browser blocked a pop-up, and allow pop-ups for BikeOffice if needed.
- Warranty options sometimes open a new email instead of a web page; check your email program.
The page looks broken or out of date
- Reload the page in your browser.
- If a change you made in Settings isn't showing, reload the Counter or Workshop page so it fetches the latest cards.
Still need help?
- Use the Help (Hjälp) button where it appears (Product Search and Price List have one).
- Contact BikeOffice support for anything this guide doesn't cover.