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BikeOffice User Guide
Welcome to BikeOffice — the everyday work tool for bike shops and bike workshops. BikeOffice brings the information your team looks up all day into one fast, searchable place: supplier contacts, spare-part lookups, warranty and returns links, price lists, and your own store notes.
This guide is written for shop staff, not for IT people. There is no code and no technical setup here — just clear, step-by-step instructions with pictures.
What BikeOffice helps you do
- Find bike parts fast across many suppliers from one search box.
- Look up supplier information — order pages, error codes, phone numbers and customer numbers — without hunting through bookmarks.
- Handle warranty claims and returns with the right link or email for each supplier.
- Save your own store cards — documents, guides and copy-paste snippets your staff need every day.
- Open your price list and keep pricing consistent at the counter.
- Run the counter (Kassa) and workshop (Verkstad) from tidy, category-based pages.
Articles in this guide
Getting Started with BikeOffice – Bike Shop Software
Learn how to log in to BikeOffice, find your way around, and set up your bike shop's own information so your team can work faster.
Read articleProduct Search – Find Bike Parts Across All Your Suppliers
Use BikeOffice Product Search to find bike spare parts by name, EAN, or article number across many suppliers at once, compare prices, and link straight to the supplier's webshop.
Read articleBike Parts App – Find the Right Derailleur Hanger
Use the BikeOffice Bike Parts app to identify the correct derailleur hanger (växelöron) for a customer's bike quickly and avoid ordering the wrong part.
Read articleCards – Save Your Bike Shop's Documents and Copy Snippets
Cards are the building blocks of BikeOffice. Learn how to create document cards and copy cards so your bike shop's routines, links and reusable text are one click away.
Read articleCounter and Workshop Pages (Kassa & Verkstad)
The Counter and Workshop pages in BikeOffice gather the cards, supplier links and copy snippets your bike shop staff use at the checkout and on the workshop floor.
Read articleSuppliers – Your Bike Shop's Supplier Directory
The Suppliers page in BikeOffice is a searchable directory of your bike shop's suppliers, with webshop logins, order pages, error codes, customer numbers and contact details in one place.
Read articleWarranty and Returns (Reklamationer) for Bike Shops
Handle bike warranty claims and returns in BikeOffice. Find the correct claims link or pre-filled warranty email for each supplier so reklamationer are filed correctly the first time.
Read articlePrice List (Prislista) for Your Bike Shop
Open your bike shop's price list inside BikeOffice to keep pricing consistent at the counter and in the workshop, with help always one click away.
Read articleCommon Bike Shop Workflows in BikeOffice
Step-by-step everyday workflows for bike shops using BikeOffice: finding and ordering a spare part, filing a warranty claim, onboarding a new employee, and more.
Read articleBikeOffice FAQ – Frequently Asked Questions
Answers to common questions about BikeOffice, the bike shop and workshop software: logging in, searching parts, adding cards, suppliers, warranty claims and the price list.
Read articleBikeOffice Troubleshooting
Fix common issues in BikeOffice: can't log in, search returns nothing, price list won't load, a card is missing, or a supplier link doesn't open.
Read articleEverything in BikeOffice
Select the BikeOffice icon in the top menu — or your shop logo if you have replaced it — to open Everything, a single view of all cards across the BikeOffice app.
Read articleMessages – Customer Messages with Templates and Speech-to-Text
The Messages page in BikeOffice helps your bike shop write customer messages fast: speak a message and have it transcribed automatically, or use templates that fill in the customer's name, mechanic, store and price — ready to copy in one click.
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