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BikeOffice User Guide
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Common Workflows

These are the everyday jobs BikeOffice is built to speed up. Each one links to the fuller article for that feature.

1. Find and order a spare part

  1. Select Produktsök (Product Search).
  2. Type the part name, EAN, or article number and press Enter.
  3. Turn Exact match on for an exact EAN/article number, or off for a broader, typo-tolerant search.
  4. Use Sort by and Filter current search to narrow the list, and compare prices between suppliers.
  5. Select Link to product (Länk till produkt) to open it on the supplier's webshop.
  6. If you need the supplier login or customer number, open Suppliers and copy it.
  7. Place the order in the supplier's webshop.

See Product Search.

2. Identify the correct derailleur hanger

  1. Open the Bike Parts page.
  2. Install the Derailleur Finder app (iOS) and use it to match the customer's bike.
  3. Once you know the part, search for it in Product Search and order it.

See Bike Parts App.

3. File a warranty claim

  1. Open Reklamationer (Returns), or the Warranty / Guarantee case shortcut on the Counter/Workshop page.
  2. Gather the frame number, bike model, and the article number of the failed part.
  3. Select the supplier's card.
  4. Complete the claims form, or send the pre-addressed warranty email.

See Warranty and Returns.

4. Look up supplier info at the counter

  1. Open Leverantörer (Suppliers) (or use the Counter shortcut).
  2. Search for the supplier by name.
  3. Open the card to copy the customer number or open the webshop / error-code page.

See Suppliers.

5. Add a routine or reusable snippet for the whole team

  1. Open Settings → Card settings.
  2. Add a Document card for a routine or link, or a Copy card for text staff paste often.
  3. Set its Category to Kassa or Verkstad so it appears on the right page.

See Cards.

6. Onboard a new employee

  1. Ask them to log in at app.bikeoffice.se.
  2. Walk them through the top menu: Kassa, Verkstad, Produktsök, Leverantörer, Reklamationer, Prislista.
  3. Show them the search box on each page and the copy icon on copy cards.
  4. Point them to the Getting Started article.

7. Quote a workshop service

  1. Open Prislista (Price List).
  2. Find the service or part and quote the standard price.

See Price List.