Frequently Asked Questions

Q: Can I switch to a dark colour scheme?

Yes. Open Settings and use the Dark mode (Mörkt läge) toggle.

Q: What's the difference between exact match and broad search?

Exact match shows only exact hits — best for an EAN, article number, or a size like 25-622. Turn it off for a broader search that tolerates small spelling mistakes; you can also combine a supplier name with a number, e.g. Unicykel 25-622.

Q: Why don't I see product images?

Tick Show images (Visa bilder). Even with images off, you can pull an image for a single product using its "get more information" button.

Q: A search returned nothing — what now?

Check the spelling, turn Exact match off for a broader search, and make sure the Article group filter isn't set to a category that excludes your part. See Troubleshooting.

Q: What's the difference between a document card and a copy card?

A document card holds information or a link. A copy card holds short text that staff copy with one click (like an org number or address).

Q: Why doesn't my new card show up on the page I expected?

Check the card's Category: Kassa cards appear on the Counter page, Verkstad cards on the Workshop page.

Getting started

Do I need to install anything? No. BikeOffice runs in a web browser. Just go to your shop's address (usually app.bikeoffice.se) and log in.

Can I use it on a phone or tablet? Yes. It works on computers, tablets and phones. The Counter and Workshop pages and search work the same everywhere.

How do I get a login? Ask whoever set up BikeOffice for your shop, or contact BikeOffice support. Creating accounts and passwords is handled by your shop's administrator.

Can I switch to a dark colour scheme? Yes. Open Settings and use the Dark mode (Mörkt läge) toggle.

Product search

What can I search by? Product name, supplier, EAN (barcode) number, or article number.

What's the difference between exact match and broad search? Exact match shows only exact hits — best for an EAN, article number, or a size like 25-622. Turn it off for a broader search that tolerates small spelling mistakes; you can also combine a supplier name with a number, e.g. Unicykel 25-622.

Why don't I see product images? Tick Show images (Visa bilder). Even with images off, you can pull an image for a single product using its "get more information" button.

A search returned nothing — what now? Check the spelling, turn Exact match off for a broader search, and make sure the Article group filter isn't set to a category that excludes your part. See Troubleshooting.

Cards

What's the difference between a document card and a copy card? A document card holds information or a link. A copy card holds short text that staff copy with one click (like an org number or address).

Why doesn't my new card show up on the page I expected? Check the card's Category: Kassa cards appear on the Counter page, Verkstad cards on the Workshop page.

Can I keep important cards at the top? Yes — use the pin icon on a card on the Counter or Workshop page.

Suppliers and warranty

Can I hide suppliers we don't use? Yes. Open Settings → Supplier settings and turn suppliers on or off for your shop.

Where do I copy our customer number for a supplier? Open the supplier's card on the Suppliers page; customer numbers are listed there.

A warranty claim needs a frame number and article number — where do I find guidance? Open the supplier's card on the Returns page; many cards include a note on exactly what that supplier requires.

Price list

The price list page is blank. Give it a few seconds to load the first time. If it stays blank, the price list may still need to be connected in Settings → Price list settings. See Troubleshooting.

Still stuck?

Look for the Help (Hjälp) button on a page (Product Search and Price List have one), or contact BikeOffice support.