Customer messages
Send updates to customers from ready-made templates, and dictate the text out loud when you would rather talk than type.
Customer messages is built for the short updates a workshop needs to give day in and day out: the bike is ready for collection, the job is running late, the part costs more than was quoted at drop-off. You start from ready-made templates, so the wording does not have to be invented from scratch every time. When you need to say something of your own you can dictate the message instead of typing it, and your speech becomes text for you. The point is that the update goes out while the bike is still in front of you, rather than at the end of the day when the memory of what needed saying has faded. The message is sent from BikeOffice, in the same view as the rest of the work on that bike.
The update that never got sent
What frustrates customers is rarely that the work takes time, but that nobody tells them. A bike finished in the morning that then sits untouched for days because nobody had a moment to call looks like slowness from the outside, even when the job itself went quickly. The same applies when a part turns out to cost more than estimated and the news is put off until the customer rings in. The barrier is almost always writing the message, not sending it.
Templates for what keeps coming back
Most updates in a workshop are variations on the same handful of sentences. With ready-made templates you pick the right starting point and fill in what differs, instead of rewriting the same thing in your own words each time. It also gives customers a more consistent tone regardless of who in the shop sends the message, which is hard to achieve when everyone phrases things freely. Templates can be used as they are, or as a draft you adjust before sending.
Dictate when your hands are busy
Dictation lets you say the message instead of typing it. In a workshop that is often the difference between the update going out straight away and it ending up on a note to deal with later. You speak what you want to say, read the text through and send. It shows most clearly when you are at the bench with oily hands and a phone that is easier to talk to than to type on.
Frequently asked questions
- What kind of updates is this for?
- The short, recurring ones: the bike is ready, the job is delayed, the price needs adjusting. Those are exactly the messages that otherwise stall because someone has to find time to call.
- Do I have to write every message from scratch?
- No. You start from a template and change what applies to this particular customer. If you would rather write freely, that works too.
- How does dictation work?
- You speak the message instead of typing it, and the text is filled in for you. Then you read it through and send, exactly as with a written message.
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