What belongs on a supplier card?

Your shop's own routines, the contact routes that work, links to the supplier's portal and the texts you reuse in cases. In short, whatever you would otherwise have had to ask someone about.

Why one card per brand rather than just per supplier?

Because terms often differ between brands at the same supplier. A card per brand means what is written on it holds, without anyone having to keep the exceptions in mind.

Who keeps the cards up to date?

You and your colleagues. The content is your shop's own routines, so whoever notices that something has changed rewrites it on the card, and everyone then sees the new version.

Supplier cards

One card per supplier and brand holding your shop's routines, contact details, portal links and ready-made texts.

Supplier cards is where what you know about each supplier is actually written down. One card per supplier and brand gathers your shop's routines, contact details, links to portals and ready-made texts to use when you get in touch. Instead of whoever has been in the shop longest having to answer where spare parts for a given brand are ordered, it is on the card. That makes a new colleague self-sufficient far sooner, and leaves you less exposed when someone is off sick or moves on. The card is also the place to write down what people otherwise learn the hard way, such as what a particular supplier wants included in a case for it to go smoothly.

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The knowledge that only lives in someone's head

Every shop builds up a stock of unwritten knowledge about its suppliers over time. Who to email rather than call, which portal applies to which brand, how a case has to be phrased so it is not bounced straight back. As long as that knowledge sits with one person it works, right up until that person goes on holiday. Then every simple question becomes an interruption for someone else.

One card per supplier and brand

The card holds together everything belonging to a single supplier: your shop's own routines, the contact routes that actually get answered and the links to the portals in use. Splitting it by brand matters, because one supplier often has different terms and different contacts depending on what the case concerns. The ready-made texts mean a case can go out without anyone rewriting it from scratch each time. When a routine changes you rewrite it on the card, and the new version applies to everyone.

Training that does not take a whole season

Ordinary training in a bike shop consists of someone asking and someone else answering, over and over throughout the season. With supplier information written down, a new colleague can look the answer up and carry on unaided. That shortens the time before they can handle a supplier case without help, and frees your most experienced person from being a full-time reference book. The same card doubles as a checklist for you, when you know the routine but rarely use it.

Frequently asked questions

What belongs on a supplier card?: Your shop's own routines, the contact routes that work, links to the supplier's portal and the texts you reuse in cases. In short, whatever you would otherwise have had to ask someone about.
Why one card per brand rather than just per supplier?: Because terms often differ between brands at the same supplier. A card per brand means what is written on it holds, without anyone having to keep the exceptions in mind.
Who keeps the cards up to date?: You and your colleagues. The content is your shop's own routines, so whoever notices that something has changed rewrites it on the card, and everyone then sees the new version.

Supplier cards

The knowledge that only lives in someone's head

One card per supplier and brand

Training that does not take a whole season

Frequently asked questions

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